KeyBank just refurbished its office space at the Larkin at Exchange building, and the boss likes the results. "I'm a big believer that people should be in the office," said Chris Gorman, the bank's chairman and CEO. "And I think having great, fresh office space like this is just another impetus to bring the energy and environment for people to work together.
" Gorman and other Key officials recently came for a visit to the bank's No. 2 market. Buffalo serves as Cleveland-based Key's Northeast regional headquarters.
From left, Victor Alexander, head of consumer banking at KeyBank; Chris Gorman, president and CEO at KeyBank; and Michael McMahon, regional president at KeyBank. Like many employers, Key has struck a balance between remote and in-person work, based on employees' particular job duties. The remodeled 10th floor offices feature more space for collaboration and plenty of natural light.
Key officials also spent time visiting area branches, clients and prospects. Here are some of their observations: • Interest rates. "We're managing through it at Key extremely well," Gorman said.
"We positioned our balance sheet for the environment that we find ourselves in. "It has been my view for some time that we were going to be higher (interest rates) for longer and it's playing out exactly that way." • Mortgage and refinancing activity.
Key's offices on Ridge Lea Road in Amherst are a hub of Key's mortgage operations, so the fortunes of that business segment hit home. Victor Al.
