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Key Takeaways On the plane, I'm that guy sitting next to you who asks 100 questions before we touch down. "Chuck, would you please leave those folks alone?" my wife always says, to no avail. You see, I just can't help myself.

I care about people and take an interest in them, a philosophy I've applied to growing a business . I'm a scientist by training and the former CEO of a publicly traded tech company with over 26,000 employees. But I need to share something: I truly believe that for any leader , the true driver of success isn't necessarily technical expertise or management savvy.



It's love and care. Ultimately, that's what enables their people to navigate challenges and take risks. It also stops amazing talent from walking out the door.

Related: This Leadership Technique is the Secret to Optimal Team Performance What I'm talking about when I talk about love I love each and every one of my people. It's a strong word to throw around in business, I know. There are obviously many types of love, so let me explain what I mean in this context.

I'm talking about the kind of selflessness I saw growing up in modest circumstances in Providence, Rhode Island. My family and friends had limited resources but infinite generosity. They didn't think twice about sharing whatever they had and finding ways to be of service to others.

Being loved like that shaped who I am today. We always hear about the self-made person , but that's a myth. No matter how successful they become, everyone needs .

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