A TARGET customer said the new policy limiting self-checkout to customers with ten items or fewer has pushed her to start shopping elsewhere. Target started enforcing the policy in March after a pilot run found that it made checkout twice as fast. However, customers have had the opposite experience and consistently see long lines.
It has even pushed some people to stop going to Target altogether. "I'm getting pissed because I love Target, but the rules and changes they are pushing are about to push me out the store for good!" wrote one shopper in a Facebook post. When she tried to go to self-checkout, she said an employee argued with her because she had more than ten items.
"Who the F goes to Target and gets less than ten items?" she questioned. The employee sent her to a traditional register, which was the only one open. After waiting for ten minutes, she went to customer service and questioned why only one register was open.
"You have one aisle open. She's moving so slowly, knowing she had 15 people in line, and the line hasn't moved," she wrote. "You won't allow people to use self-checkout with too many items.
This is absolutely ridiculous. Why do you not have more registers open?" The staff member told her to call corporate, so she decided to leave without buying anything. "As I walked by the line I was in, the lady in front of me still hadn't been checkout out and barely moved up!" In the comments, one person said they started doing pickup orders only from the store afte.
